Thursday, 9 August 2018

Production Database backup Request Dynamics 365 Finance & Operations / AX 7.0

Using following steps you can request the database backup of production to your UAT Sandbox environment.


Step-1 Click on hamburger Icon and click on support menu item.




Step-2 Now click on Service request tab from left panel.

Step-3 Now click on Add icon a popup window will appear with 3 Different Request.

Step-4  Three type of service request available. Please click on Database Refresh Request.

Following are some information about service request.

Data Point in time restore request 
      This request we use to request Microsoft to restore the production DB on any particular date.

Other Request 
      In this service request we can ask for different options, Like ICM ticket or can request them to update the statistics of production database.

Database Refresh Request
     This service request we use to restore database from production to UAT.  


Step-5 On 1st Drop down select the source environment name. On 2nd drop down select target server name. provide the time window. and acknowledge the both agreement and click next.


Step-6 Mark check box to acknowledge the terms and conditions and click submit. 


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